Financial Services Businesses are required to act in a fit and proper manner at all times, dealing with complaints fairly and investigating alleged misconduct of staff where appropriate. In serious cases the misconduct requires a detailed investigation to establish the facts, often by an HR Professional and/or a Senior Executive.
Equally, many organizations within both the public and private sectors are faced, regularly or at some time, with a need to obtain information by proper process from those outside the interviewer’s organization, including those suspected of wrongdoing of any kind.
This two day course is designed to equip anyone undertaking such interviews with the skills to collate information in a methodical and ethical manner ensuring key details are not missed or misinterpreted. The model of interviewing delivered during the course is used by investigators worldwide.
In our view, it is frankly unsafe to embark on conducting investigative type interviews without being trained in accordance with proper process to collate information from whistle-blowers, complainants, witnesses or those subject to the complaint or suspected of wrongdoing of any kind. By attending this training the quality of internal investigations will be greatly enhanced reducing the risk of subsequent challenge ensuring a fair process in line with best practice and resulting in effective and relevant information being obtained.
Barry Faudemer is a qualified interview techniques trainer and has delivered this course to Law Enforcement, Regulators from Jersey, Guernsey, Malta, Isle of Man, Jamaica and Gibraltar. He has undertaken criminal, regulatory and employment related investigations during his 41 year career and trained the majority of Jersey Regulators (including HR staff) on how to conduct effective and ethical interviews.
Barry is joined by former Commissioner at the JFSC Cyril Whelan, who also has conducted several significant employee related internal investigations and has prosecuted cases where the conduct is so serious that it was deserving of a criminal prosecution. Between them they have over seventy years of experience conducting ethical interviews.
Who should attend?
This two day course is designed to equip anyone undertaking such interviews with the skills to collate information in a methodical and ethical manner, ensuring key details are not missed or interpreted. The model of interviewing delivered during the course is used by investigators worldwide. This course is equally well suited to the needs of those tasked with obtaining information by proper process from those outside the interviewer’s organisation, including those suspected of wrongdoing of any kind. We can also facilitate this course in-house.
The Course will equip those that may be tasked with conducting internal investigations into employee misconduct with the skills and confidence to undertake such investigations in a structured and effective way. Attendees will learn the theory behind the P.E.A.C.E model and over two days put it into practice conducting interviews in a safe and supportive environment guided by trainers who have regularly used the model themselves over two decades.
By the end of this course, you will be able to:
Day 1 from 0930 to 1630
Students will be required to read a witness statement overnight in preparation for day 2.
Day 2 from 0930 to 1630
The two day course will represent 11 hours of relevant CPD.
Two-day workshop at Durrell Wildlife Conservation Trust (course dates to be confirmed)
£925 excluding GST for the two day workshop, inclusive of materials, lunch, refreshments and access to the Zoo*.
For a full course outline please contact Louise McNamee**.
* Additional delegates from the same organisation who attend this workshop will be eligible for a 20% discount regardless of the course date.
** Attendance is limited to 12 delegates. We will facilitate additional workshops should demand require.